Question 1

What are your business hours?

Accepted Answer

Destiny's Dynasty business hours are Monday-Thursday 8am-9pm. Our response time is 24-48 hours during the allotted business hours.

Question 2

I purchased my hair, when will I receive it?

Accepted Answer

After you place your order, please allow 2 business days for your order to be processed and then 8-12 business days for shipping. During sales please allow 3 additional business days for your order to arrive. Please note that holidays and weekends do not count as a business day.

Question 3

What is HD lace?

Accepted Answer

HD lace is the most delicate lace currently on the market. It is extremely thin which gives the illusion of a natural scalp for any skin tones. Please be advised that you must be very gentle with this lace to avoid major balding, ripping or shedding.

Question 4

How many bundles do I need?

Accepted Answer

For bobs 12"- 16" two bundles are required. 
 
For 18" - 26" three bundles are required.
 
For more than 26" four bundles is recommended.

Question 5

Does Destiny's Dynasty hair shed?

Accepted Answer

Just like your natural hair, all manufacted hair sewed to a weft will experience minimal shedding. Minimum shedding means the hair will never have a noticeable decrease in its density or volume, but you will see a few strands come out when detangling. However, it all depends on how well you maintain and upkeep your hair.

Question 6

Can Destiny's Dynasty hair be colored?

Accepted Answer

Yes, our 1b hair can be colored to blonde and 613 hair can be colored any color.

Question 7

How do I know when my order is on its way?

Accepted Answer

Your tracking information is emailed to the email address that provided when you placed your order. Before checking out it is strongly advised to thoroughly review all information to avoid delays or updates. Please note that you will not receive a tracking number as soon as your order is placed. (Please refer to our shipping policy.)
 
All shipping is handled through USPS. Once USPS is in possession of your order we are no longer responsible.

Question 8

Can I return or make a swap with my hair?

Accepted Answer

Unfortunately, there is a strict no returns or exchanges policy due to hygiene reasons despite if the hair was tampered with or not.  Please be advised that once the order is places there are NO returns or exchanges. Please note if you are booking a color service, your outcome may not come out 100% the same as the reference. In the unfortunate event that you are unhappy, you will be provided with an alternative in replace of the wig you paid for. Your alternative option(s) may be equal to or of higher value than what you initially purchased.

As a reminder ALL SALES ARE FINAL

Question 9

Can I rush my custom wig order?

Accepted Answer

There will be a $40 additional charge for any rushed wigs. If you need hair provided, a rush can only be considered if the hair is on hand.

Question 10

My package was lost, what should I do?

Accepted Answer

We are so sorry to hear that. However, after you receive a tracking number your package is then in the hands of USPS. We will not able to reinburse you for your order but we can help you by contacting USPS regarding your missing merchandise.

Question 11

Where are you located?

Accepted Answer

We are located in Bedstuy, Brooklyn, NY 11221. If you are out of state and wish to be serviced, Direct Message us on instagram @destinysdynastyco

Question 12

May I pay online and request pick up?

Accepted Answer

If you would like to pay for your order online and not have it shipped, immediately text Destiny at. 718.249.6809 before purchasing.

- Must contact Destiny first
- Must be an on hand item or an item that needs to be customized by Destiny in any way.
- Must use the code given by Destiny at checkout. Failure to use the code would result in having the wig shipped, unfortunately there aren't any exceptions.
- Although the order is being picked up billing and shipping provided online must still match.
- Must provide your real name on your order because it must match your ID.
- No one besides you can pick up your order.
- Must bring your ID at pick up.

If you are missing any of the above requirements your order will be processed for regular shipping. All sales are final, no exceptions.

Question 13

What is the Late Policy with Pick Up Orders?

Accepted Answer

You are given a 30 minute grace period before your pick up for the day is cancelled and you would have to reschedule.

Question 14

How can I get in contact with you?

Accepted Answer

Please text 718.249.6809 or fill out the contact form sent to you in our website's chat box.

Question 15

I forgot to use my promo code at checkout, can you fix it?

Accepted Answer

Unfortunately, we are unable to edit any orders once you have checked out. It is strongly recommended to make sure you double check everything before submitting your order. However, the great news is some codes don't expire!

Question 16

Why was my order cancelled?

Accepted Answer

Orders may be cancelled if:
the billing and shipping does not match
the website flagged it as fraud
your bank declined payment, please contact your bank
order name and cardholder's name does not match

Please fix one of the above before trying again. If problems still occur after two attempts please reach out to Destiny to find the root of the problem.

hd lace

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